People are becoming more accustomed to chatbots thanks to virtual assistants such as Siri, Google Assistant, Alexa, or Cortana. In some situations, they even prefer them to actual people. Recently, AI word recognition algorithms have made incredible strides. This has opened the door for machines to take the job of human sales and customer support representatives.

Many businesses are already adopting chatbots to deal with frequent customer inquiries. Chatbots provide instant responses at any moment to decrease workload and give customers a quicker response. In addition, users can train chatbots to offer predetermined answers to frequently requested queries. They can also forward inquiries that are too complex for a human operator.

In other words, you cut down on customer service time. In addition, you lighten the burden, freeing the agents to handle issues requiring a more personal response.

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